Frequently Asked Questions
Discover everything you need to know about our pure, natural beauty solutions.
Are your essential oils 100% pure and organic?
Yes, all Aroma Tierra oils are 100% pure, natural, and potent. We source the finest botanicals globally and use cold-pressing or steam distillation to ensure the therapeutic properties remain intact without any synthetic additives.
How long does shipping take for my order?
Standard domestic shipping typically takes 3-5 business days. International shipping times vary by location, usually ranging from 7-14 business days. You will receive a tracking number as soon as your order is dispatched.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.
Can I use your oils directly on my skin?
Most essential oils are highly concentrated and should be diluted with a carrier oil (like Jojoba or Almond oil) before topical application. Please refer to the specific usage instructions on each product page.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Do you offer wholesale or bulk purchasing?
Yes, we provide bulk pricing for businesses and practitioners. Please reach out to our partnership team via the contact form for more information on wholesale accounts.