Returns & Exchanges
At Aroma Tierra, we strive for your complete satisfaction with our pure and natural beauty products. If you are not entirely happy with your purchase, you may return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Contact our customer care team via email with your order number and the reason for the return to receive a Return Authorization.
Prepare Your Package
Ensure the products are unused, in their original packaging, and securely packed to prevent damage during transit.
Ship the Item
Send your package to the provided return address using a trackable shipping service to ensure safe arrival at our warehouse.
Receive Your Refund
Once we inspect the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing